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Frequently Asked Questions

 

Product Shipping
How do I know your products are safe? Domestic Rates and Transit Time
What are your manufacturing standards? Shipping to APO, FPO, and P.O. Boxes
What grade ingredients do you use? International rates and transit time
Are your products made in the USA? How do I track my shipment?
Why is the inner bottle seal so loose?
Ordering Options Returns
How can I place orders? How do I return a product?
What credit cards do you accept? How long before I receive my refund?
Secure Ordering More Stuff
How do you protect my personal information? Do you offer a money back guarantee?
How do you protect against fraudulent charges?
Do you use SSL technology? How late can I order to make that day's shipments?
Do you share my email address?

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PRODUCT QUALITY

How we assure purity and potency

You’re entrusting your health to us, and we take that responsibility very seriously. That’s why we test each ingredient in the formula several times throughout the manufacturing process.

All raw materials are tested for purity and composition specifications before arriving at our labs. Once they arrive, we test the materials for purity and composition again. After encapsulation, we test for purity and potency again. After your bottle has a Certificate of Analysis guaranteeing what you’ll receive is exactly what’s on the label and free of any contaminants, we’ll send your product to you.

All Live Gracefully products are guaranteed:

• No toxins
• No contaminants (e.g., pesticides, metals, etc.)
• No GMO products – ever!
• All batches are tested again before bottling, with a certificate of analysis guaranteeing purity and potency.
• Precisely manufactured. Ingredients and quantity on the label certified to EXACTLY match what’s in your capsule.

Manufactured according to cGMP standards

GMP helps ensure the products manufactured meet Food and Drug Administration (FDA) standards and have the required quality for its intended use. That’s great, but we go a step further by maintaining cGMP standards.

The “c” stands for current, which promises we undergo recurring inspection. Regular GMP is a one-time inspection that could have occurred 50 years ago. Our cGMP certificate assures we’re always using the latest safety, technology and procedural standards to provide you the highest quality and safest products available anywhere. They run under such rigorous standards, they surpass Food and Drug Administration (FDA) guidelines.

Made from the finest ingredients available worldwide

We don’t take any shortcuts to save a few dollars. We rather make sure every ingredient in your formula provides the highest potency possible, so you enjoy significant results. Because of this, we’re always looking for something better. And when we find it, we’ll use that in your formula.

For example, the açai we use is 100% pure pulp and juice where the fruit’s antioxidant value is concentrated. Some people use seeds and stems to lower their costs – but we never take shortcuts. Plus we only use freeze-dried açai because this process immediately captures and retains its nutritional value. In fact, you receive up to 16 times more antioxidant nutrients than if the berries were spray dried. And we use a unique açai species that provides 70% more antioxidants and double the anti-inflammatory compounds than typical acai found in other formulas – even the expensive ones.

Always made in the USA

All products are made 100% in the USA to maintain high quality control from the moment we touch the raw ingredients to the final packaging and delivery to your door.

Why is the inner bottle seal so loose?

When you first open your bottle, you’ll notice the freshness seal easily lifts off then stays inside the bottle cap. This is a higher technology stay-fresh seal than typical “punch seals” you have to rip off and toss.

With the seal in the cap, it creates a tighter lock each time you screw the cap back onto the bottle. This better protects your supplement’s potency and freshness down to the last capsule.

SHIPPING

All domestic shipments are sent via USPS Priority Mail®. All orders received by 2pm PDT (Mon-Fri) will be sent out the same day.

Domestic U.S. orders

• We deliver to P.O. Boxes, APO and FPO addresses
• No extra charge for residential delivery
• Saturday delivery available in most areas (please see www.USPS.gov for details)
• All domestic shipments are charged a flat $6.95 shipping fee and sent via USPS Priority Mail®. Estimated 2-3 days time in transit (except Sundays and holidays).
• Shipping is FREE on all orders of 3 bottles or more – for any combination of bottles
• USPS Express Mail® available for $21.45 per order. Guaranteed overnight delivery to most U.S. addresses.

International orders

CANADA
• No extra charge for residential delivery
• All Canadian shipments are charged a flat $21.95 shipping fee and sent via USPS Priority Mail®. Estimated 6-10 days time in transit (except Sundays and holidays).
• USPS International Express Mail® available for $36.95. Estimated 3-5 business days time in transit.

ALL OTHER COUNTRIES
For all other countries, please email service@livegracefully.com. In your email, please include the country you’d like the product shipped to and the products plus quantities.

Order tracking

You will receive an order confirmation email within one hour of placing your order.
You will receive an email notice the day your shipment leaves our warehouse. This email will contain your shipment tracking number.
You can track all orders at: https://tools.usps.com/go/TrackConfirmAction_input

ORDERING OPTIONS

Payment Options
All orders are only processed online through our website. This lets you easily view current and past orders at your convenience.

We accept the following credit cards online:

• Visa  • MasterCard  • Discover  • American Express

RETURNS

How do I return product?

1.  Please log into your account and view your order history.

2.  Choose the order that contains the item(s) you’d like to return. Click the corresponding “view details” link.

3.  On the order page, click the “return this item” button. For orders that have multiple items, select the item and drop down box to select the number of bottles you are returning.

4.  Click the “save RMA” button on the bottom of the page. We’ll receive your request and send you a return instruction email once your RMA number is authorized.

After your RMA number is authorized, please mail your return items to:

Live Gracefully
Attn: Returns
1135 Terminal Way, Suite 209
Reno, NV 89502

How long does it take to process my refund?

Once we receive your return, we’ll send you an email confirming receipt and immediately process your return. Once processed, we will credit the credit card account you provided us at the time of your original purchase. It generally takes 5 to 7 business days for the credit to appear on your account.

 

SECURE ORDERING

How do you protect my personal information on your site?

We use the latest security technologies to encrypt your personal information as it travels across the Internet. This guarantees your credit cards are protected against fraudulent charges. These protections are designed into the order process, so you’re automatically protected.

You can tell your confidential information is protected by looking at the web page’s address bar. On any page where you’re asked for such private information, the address for that page should begin with “https” instead of the standard “http.” The additional “s” signifies your paged is being secured by the tools we incorporated to encrypt your information as it transfers to us via the internet.

Credit card fraud protection

If your credit card is lost or stolen, or if you are a victim of fraud, you’re protected under consumer protection laws. This guarantees your liability is limited to $50 in cases of fraudulent charges to your credit card account. (You must notify your credit card company as outlined in your credit card agreement for this protection.)

Secure Sockets Layer (SSL) Technology

LiveGracefully.com uses secure sockets layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the checkout pages on our site are secured with SSL technology, which means your credit card number is always encrypted (scrambled) before it is sent or received over the Internet.

Do you share my email? 

We never share your email. Your email is for our eyes only and we protect your security as intensely as a Rottweiller with a steak bone.

SATISFACTION GUARANTEED

All Live Gracefully products are backed by our unconditional Happiness Guarantee. If, at any time, you’re not happy with our products, please return the opened or unopened bottle(s) within one year of purchase (365 days). We’ll promptly send you a full refund less shipping and handling.

HOW LATE CAN I ORDER TO MAKE THAT DAY’S SHIPMENTS?

To ensure your order goes out that same day, please place your order by 3PM (PDT) Monday – Friday. Orders placed after 3PM (PDT) on Friday is shipped the following business day. We ship Monday – Friday except holidays.

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